Listening to our customers is a key to organizational success but listening too well can be dangerous. I’ve learned to listen enough to tailor our strengths to address customer needs but not so well to become all things to all people. It is a thick, not a fine line to me.
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Editor’s Note:
“I’ve been thinking and writing a lot lately about the use of time. It’s the only thing everyone has in equal quantity and yet it is also our only finite resource. A discussion the other day sent me back 25 years to this book, which is essentially just an elaboration of the 3rd habit in Covey’s seminal work – “7 Habits of Highly Effective People”. It’s never a bad time to list your most frequent activities in Covey’s 2x2 matrix, shown below in favorite excerpt. To this day, I still spend too much time in 3 and 4.”
A line to think about:
"Gonna stand my ground, won't be turned around
And I'll keep this world from draggin' me down
Gonna stand my ground and I won't back down"
"Everyone has his own specific vocation or mission in life; everyone must carry out a concrete assignment that demands fulfillment. Therein he cannot be replaced, nor can his life be repeated, thus, everyone's task is unique as his specific opportunity to implement it."
-Viktor E. Frankl
Our website’s March article of the month features a wonderful story about a social enterprise named First Book. Their organization provides tens of millions of books a year to the underserved by taking contributions from publishers and then charging modest shipping charges to send them on to qualified organizations. First Book makes enough from modest shipping charges to keep the organization going and growing.
"This is not charity. This is business: business with a social objective, which is to help people get out of poverty."
